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Terms of service
By accessing or using the website www.pinnaclejewels.com, operated by Pinnacle Jewels Pvt. Ltd, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
Pinnacle Jewels Pvt. Ltd. is a gemstone manufacturer and exporter, offering natural, precious, and semi-precious gemstones to retail and wholesale customers worldwide.
2. Product Descriptions & Images
We strive to ensure that product descriptions, specifications, and images are accurate. However:
● All gemstones are natural and may have slight variations in color, inclusions, or shape.
● Images shown on the website are for reference only; actual product appearance may vary slightly.
● We are not responsible for differences due to lighting, screen resolution, or natural characteristics.
● All prices are listed in INR (₹) or USD ($) depending on your location.
● Prices are subject to change without notice.
● The final checkout price will include applicable taxes and shipping fees, where applicable.
● Once an order is placed and confirmed, it cannot be cancelled or altered.
● We reserve the right to accept or reject any order at our discretion
● Payments must be made in full at the time of purchase through our secure payment gateways.
4. No Return / No Refund Policy
Due to the nature and value of our products, we do not accept returns, cancellations, or refunds under any circumstances.
Exceptions are made only if:
● You receive a product different from what you ordered.
● The item is damaged in transit, with valid proof (photos + unboxing video) provided within 48 hours of delivery.
● We ship worldwide using verified courier services.
● Shipping timeframes are estimates and may be delayed due to customs or unforeseen events.
● The customer is responsible for any customs duties, import taxes, or handling charges imposed by their country.
6. Custom Orders
Custom orders are subject to separate agreements and are non-returnable and non-refundable.
These include requests for specific cuts, treatments, sizes, or certified stones.
● Certification is optional and can be requested at checkout.
● We work with reputable labs like IGI, GIA, GRS, and others.
● Certification charges (if any) are non-refundable.
All content on this website — including images, logos, text, videos, and design — is the property of Pinnacle Jewels Pvt. Ltd. Unauthorized use, copying, or distribution is strictly prohibited.
● Pinnacle Jewels Pvt. Ltd. is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or products.
● We do not guarantee any astrological or healing effects from jewels.
You agree not to:
● Misuse the website or engage in fraudulent activity
● Upload any harmful code or interfere with website operations
● Violate any local, national, or international law through your use of this website
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the site implies your acceptance of any changes.
These terms shall be governed and interpreted in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.
If you have any questions about these Terms, feel free to contact us at:
📧 pinnaclejewells@gmail.com
📍 Jaipur, Rajasthan, India